Mobile app with AI features for AirHelp

We supported AirHelp in building a mobile app powered by AI and automation - helping travelers quickly check compensation eligibility, track flights, and submit claims in just a few taps.

AirHelp, a global leader in flight compensation and passenger rights, partnered with Future Mind to bring their vision of seamless, traveler-centric assistance into a mobile app. The goal was clear: make complex legal processes, like regulations and claim submissions, intuitive and effortless.

The key challenge was translating complex legal and operational flows into a mobile experience that feels effortless for users. We began with deep immersion in aviation law and compensation workflows, then mapped user journeys that transform legal complexity into clear, mobile-first experiences. Developed as a React Native app for speed and consistency, it also features native iOS technologies like Live Activities for proactive delay alerts.

The app’s standout capabilities include automatic flight detection through AI-powered email and calendar scanning - unearthing eligible past trips for compensation with no user effort required. From there, users get instant claim estimates and guided submission flows. It also offers free, premium-grade disruption data (like live aircraft tracking), offline-first trip management that handles multi-leg itineraries accurately, and engaging social features like family trip sharing and Instagram-ready boarding pass visuals.

As a result, the AirHelp app isn’t just a claims tool - it’s a proactive, intelligent travel companion. Since launch, it’s elevated AirHelp’s role from legal advocate to daily travel ally by making passenger rights tangible, accessible, and valuable to millions of users.

This project bridges legal-tech, travel, and AI in a way that directly improves people’s lives. The AirHelp app shows how innovation can remove friction from traditionally complex services and do so at scale.